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Home » Privacy Policy

Privacy Policy

Great Living Homes is part of the Stonevale Group. Information collected by the Stonevale Group company will belong to the Stonevale Group. The following privacy policy applies to Great Living  Homes and all of the Stonevale Group companies. 

Our management and staff are aware of the importance of protecting the privacy of individuals who  come in contact with us and are committed to ensuring the privacy of the personal information we  collect in the course of our business. We are bound by the Australian Privacy Principles contained in  the Privacy Act 1988 (Cth). Further information on the Australian Privacy law is available from the  Office of the Australian Information Commissioner (https://www.oaic.gov.au). The purpose of this  Privacy Policy is to tell you what kinds of information we may gather or hold about you, how we may  use that information, whether we disclose it to anyone, the choices you have regarding our use of that  information, and your ability to access or correct that information. Stonevale Pty Ltd,  ABN 44 086 410 326 trading as The Stonevale Group in Mandurah, Western Australia. 

Personal Information 

The personal information we may collect and hold varies and is dependent on the product requested  or the service to be provided. Details may include but are not limited to: Name, Date of birth, Gender,  Current and previous address (including postal address), Contact details including telephone  numbers, E-mail address, Occupation, etc. 

The above information is collected and recorded about individuals who interact with us such as: ∙ Our customers, potential customers and their representatives 

  • Our suppliers and their representatives 
  • Contractors and their representatives providing goods and services to us 
  • any other person who comes into contact with The Stonevale Group 

In most cases, if we do not collect the information we require, then we may be unable to undertake  certain activities, such as providing you with the requested information, or services. The Privacy Act  provides an exemption for employee records. That is information about an individual if that information  directly relates to the act or practice of a current or former employment relationship between the  employer and the individual. That exemption may apply to the Stonevale Group in relation to the  information held by the Stonevale Group about its employees. Please contact our offices for more  details. 

Generally, when providing goods and services to our clients or obtaining goods and services from our  suppliers or contractors, we collect personal information directly from the individuals where  reasonable and practical. We may collect personal information directly from you when you: 

  • Provide information to us in any way (including by completing a form, disclosing information over the  phone or providing us a business card) 
  • Visit our website 
  • Use our services 
  • Request information about us, our products or our services 
  • Provide feedback 
  • Fill in a form on our website, or when we phone you in response to a form you have submitted via our  website; or 
  • Where we are required or authorised by law to do so.

We may also collect information about you from other sources such as: 

  • Nominated representatives of the individual (e.g. spouse, accountant, power of attorney, brokers and  other professional advisors) 
  • Other credit providers 
  • Credit reporting bodies and mercantile reporting agencies 
  • Publicly available sources of information 
  • Lawyers, investigators, insurers including (Work Cover in relation to insurance claims). 

We will only collect your personal information from third parties if it is unreasonable or impractical to  collect the necessary information directly from you or if we are otherwise permitted to do so. 

Occasionally it may be necessary for us to collect sensitive information about you (such as health  information, racial origins and criminal records). If you or third parties provide us with sensitive  information, we will as a matter of policy only use and disclose the information for the purpose for  which it was provided or another directly related purpose, unless you agree otherwise, or where  required by law. Where practical and reasonable, we will only collect sensitive information with your  consent. 

The Stonevale Group is committed to providing quality customer service to our internal and external  clients and to operate its businesses within statutory requirements and comply with its legal  obligations. We collect and hold personal information in order to operate our businesses efficiently as  well as to provide and market our products and/or services for the benefit of our customers. We  collect, hold and use your personal Information to identify and communicate with you, to enable us to  provide requested goods and services. To assess any request you make for the supply of goods and  services on credit by establishing your financial position and credit status, or to assess your ability to  repay a loan. To collect payments, place insurance policies, to manage and maintain credit accounts  for the provision of goods and services on credit, to help us to manage and enhance goods and  services we provide to you and our suppliers. To notify and assess insurance claims, pay settlements  and finalise claims, determine liability, to protect you and us from fraud and for business support  purposes including maintenance, backup and audit. To comply with our statutory and legal  obligations. To allow us to provide advertising material to you regarding us, our clients and other  business partners, and to respond to any queries or complaints you may have. 

Depending on the product or service we are providing to you, we may disclose your personal  information to our related entities, third parties where it is necessary to enable us to provide a product  or service or to other third parties (such as your referee in connection with a job application you have  submitted). We may disclose your personal information to third parties for the purposes set out above.  We may disclose your personal information to: 

  • Your nominated representatives 
  • Credit reporting bodies and mercantile reporting agencies 
  • Financial planners 
  • Other credit providers or trade suppliers 
  • Builder 
  • Mercantile agents 
  • Banks, mortgage insurers, leaders, valuers, real estate agents (referees), insurers, finance brokers,  settlement agents, auditors, business consultants and IT service providers 
  • Other companies or individuals who assist us in providing products and services to you ∙ Professional service providers and advisors who perform functions on our behalf, such as lawyers
  • Government, regulatory authorities and other organisations as required or authorised by law (such as  Centrelink or the Police). 

We may also disclose your personal information to our website host or software application providers  in certain limited circumstances, for example when our website experiences a technical problem or to  ensure that it operates in an effective and secure manner. Organisations providing professional  services to us are required to keep those dealings and personal information provided by us as  confidential unless required to disclose such information by statute or law. In general we do not send  your personal information to any overseas recipient. However, we, or one of our third party providers  may disclose your personal information to overseas recipients including insurers, IT service providers,  auditors and medical providers if: 

  • Our related entities are overseas 
  • We outsource certain activities to an offshore entity, or 
  • Transactions, services, or products have an overseas connection. 

Marketing 

You consent to us using your personal information for sending you information, including promotional  material, about us or our products and services, as well as the products and services of our related  entities and third parties, now and in the future. You also consent to us sending you such information  by means of mail, email, SMS and MMS messages. You can contact us using the contact details  specified in Enquiries if you do not want to receive marketing information from us. 

We take reasonable steps to protect the security of your personal information by ensuring it is  protected from misuse, loss, interference and from unauthorised access, modification or disclosure.  Our personnel are required to respect the confidentiality of your personal information and the privacy  of individuals. We maintain strict standards and security procedures to prevent unauthorised access  to the personal information whether it is in an electronic or paper format, and to ensure the correct  use of this information. Personal information is stored in a central database that is password protected  with access available only to authorised persons (such as the Stonevale Group employees or our  external database administrator) or otherwise your personal information is securely held within the  Stonevale Group’s offices and only available to authorised persons. Where we no longer require your  personal information we will take reasonable steps to delete, de-identify or destroy all record of the  information held. 

We use cookies that enable the sites or service providers systems to recognise your browser and  capture and remember certain information. We use cookies to help us remember, understand and  save your preferences for future visits, keep track of advertisements and compile aggregate data  about site traffic and site interaction so that we can offer better site experiences and tools in the  future. We may contract with third-party service providers to assist us in better understanding our site  visitors. These service providers are not permitted to use the information collected on our behalf  except to help us conduct and improve our business. 

We may also use third party vendor re-marketing tracking cookies, including the Google Adwords tracking cookie. This means we will continue to show ads to you across the internet, specifically on  the Google Display Network (GDN). We respect your privacy and are not collecting any identifiable  information through the use of Google’s or any other third party remarketing system. The third-party  vendors, including Google, whose services we use – will place cookies on web browsers in order to  serve ads based on past visits to our website. This allows us to make special offers and continue to  market our services to those who have shown interest in our service. 

This website uses cookies to facilitate the sampled reporting of demographics and interests of its  visitors within Google Analytics – this website will not merge or facilitate the merging of personally identifiable information with non-personally identifiable information previously collected from Display  Advertising or divulge said information to any 3rd parties. You can opt out of this feature by visiting 

the following link: Google Analytics opt-out browser add-on. This data is used to provide better  services and more relevant content to our users based on demographic and interest data. You may opt out of Google’s use of cookies by visiting the Ads Preferences Manager. Also, you can  opt out of other third-party vendor’s use of cookies by visiting the Network Advertising Initiative opt-out  page. 

You are entitled to access the personal information that we hold about you. Upon written request, we  will provide access to your personal information, except in circumstances where there are legal or  administrative reasons to deny access. If we refuse your request to access your personal information,  we will provide you with reasons for our refusal. For example, if the information requested relates to  an insurance claim, we may refuse access if third parties have provided the information during an  investigation. We will require you to verify your identity and to specify what information you require.  We may charge a reasonable fee depending on the complexity of the request to cover costs in  retrieving, coping and supplying the information to you. If you establish that the personal information  we hold about you is not accurate, complete and up to date, we will take reasonable steps to correct  the information so that it is accurate, complete and up to date. If we cannot take reasonable steps to  correct the information due to such correction is not technically possible or would be impracticable for  us to perform, we may be unable to continue to provide services to you. In these cases, we will  provide reasons for denial of correction. To request access or to correct your information, please  contact our Privacy Officer. 

Have a complaint? 

If you feel that we have not respected your privacy or that we have conducted ourselves  inconsistently with this Privacy Policy, please contact our office and advise us as soon as possible.  We will investigate your queries and complaints within a reasonable time frame depending on the  complexity of the complaint. If you feel that we have not satisfactorily addressed your complaint, you  may also make a complaint to the Office of the Australian Information Commissioner by visiting  https://www.oaic.gov.au or by writing to GPO Box 5218 Sydney NSW 2001 or GPO Box 2999  Canberra ACT 2601. All complaints should be made in writing detailing relevant information pertaining  to the complaint and those parties involved in the alleged breach. 

Updates to this Privacy Policy 

We may from time to time, update this Privacy Policy including to take into account new laws,  regulations and technology. All the personal information we hold will be governed by our most recent  Privacy. Any changes to the Privacy Policy will be advised to you by updating this page on our  website.  

Enquiries 

If you have any concerns or queries about our Privacy Policy, or if you would like more information  about privacy-related issues please contact us at admin@greatlivinghomes.com.au, at 14 Quarry  Way, Mandurah 6210 or call (08) 9581 9977

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